Use and Privacy Policy

Use and Privacy Policy

This document sets forth our general privacy policy and use of the App and Platform. By using this mobile application and platform, you consent to the collection and use of information in the manner set forth in this Privacy Policy. You also acknowledge that Fanslab may, at its discretion, change, modify, add or remove portions of this Privacy Policy from time to time with the written consent of the licensee of the Fanslab product. It is Fanslab's intention to post any changes on this page so that you are fully aware of the types of information we collect, how we use it, and under what circumstances it may be disclosed. This policy, along with any additional explanations, will tell you how we handle the data about you that you have voluntarily provided in connection with your use of the mobile application or platform. To protect your privacy, FansLab follows a number of principles consistent with global privacy and customer information protection practices. We will not sell or give your name, address, phone number, email address or any other information to any third party. We will use modern security measures to protect your information from unauthorized users.

Commitment to the protection of personal information

As used in this policy, the term "personal data" means information such as your name, e-mail address, postal code, and any other information that can be used to identify you. Fanslab will not process your personal data without your consent. The following sections explain how and when we collect personal data from you.  Fanslab complies with applicable law regarding the protection of information.

Planned use of personal data

Both the mobile application and the platform require registration. When you register with us, you may be required to fill in fields (some of which are mandatory and some of which are optional), as well as enter your user ID and a password. In this case, if you choose not to provide personal data that we request, it may not be possible for you to access the mobile application or the platform and for us to respond to your request.

Non-communication de renseignements

Fanslab does not sell, share, or distribute your personal information to third parties. We may share your personally identifiable information with other affiliates of Fanslab in Canada who agree to treat it in accordance with this Privacy Policy, but only in accordance with the terms of this Privacy Policy. No personal data may be transferred to third parties acting for or on behalf of Fanslab for further processing in accordance with the purposes for which the data was originally collected, such as service delivery, evaluation or technical support, without the consent of the Fanslab product licensee.

Security and privacy

Pour assurer la sécurité et la confidentialité de données personnelles que nous recueillons en ligne, nous utilisons des réseaux de données protégés, notamment, par des pare-feu et des mots de passe suivant les normes sectorielles. Durant le traitement de vos données personnelles, nous prenons des mesures conçues raisonnablement pour protéger ces renseignements contre la perte, l’usage à mauvais escient, l’accès non autorisé, la communication, la modification ou la destruction. Même si nous ne pouvons donner de garanties contre la perte, l’usage à mauvais escient ou la modification des données, nous tentons d’empêcher ces malheureux incidents.

Right of access and use

You have the right to ensure that your personal data is always up to date. If you wish to communicate with us about our use of your personal data, please send us an email at If you install and use the application on more than one device, it is important that you do not share your user code and password with anyone else. The application and the platform require connection via a wireless Internet network, according to the terms of your given package or any other agreement binding you to your network operator, it is possible that the use of the software generates charges related to Internet access, data transfer and other services. You are responsible for any fees charged by your network operator.

If you forget your password

By accepting the user policy of this application and the platform, you agree that if you forget your password, Fanslab may contact you via your email for the sole purpose of allowing you to reset your password. This consent does not constitute consent within the meaning of the Canadian Anti-Spam Act and in no way allows Fanslab to contact you for commercial purposes.

Date: September 12, 2022